Not gonna happen! Really? This is a multi-million-dollar company and they should be ashamed of their selves. To add insult to injury they then bombarded me with emails and their 'pennies on the dollar offer' of 10% off on my next purchase of $20+. NO ONE ASKED THEM TO DO THIS! This policy should be changed! Now they're telling me I can't get a refund even though 'internally' they rated the purchase on behalf thereby confirm the transaction for payment. The package already had a 'Return to Sender' sticker on it, so I returned the package. However, the Seller didn't see it until after the package was shipped. I canceled an order well within the allotted 24 hours. Wish I could select a blacked-out star giving them a negative rating! For anyone thinking about selling on Mercari, proceed with caution. I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore.

As a result, I pulled all of my sales from Mercari I refuse to work with them anymore anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing.

Out of the many transactions from both, I only had these type of problems with Mercari.

In the last 5 years, I sold and bought on both eBay and Mercari. They did not want to hear that the buyer was scamming me. I explained my case to Mercari and they sided with the buyer. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. Mercari sided with the seller and would not grant me a refund. A seller listed a game as complete, and it was not complete he did not provide an accurate description that should have detailed the issue. My first complaint is from a few months ago in May 2022.

Mercari seller with no reviews